Automotive Service Excellence
Until the early 1970s, consumers had no way to distinguish between incompetent and competent mechanics. In response to this need, the independent, non-profit National Institute for Automotive Service Excellence (ASE) was established in 1972.
ASE's mission is to improve the quality of vehicle repair and service through the testing and certification of repair and service professionals.
At present there are over 420,000 professionals with current certifications. They work in every segment of the automotive service industry: car and truck dealerships, independent garages, fleets, service stations, franchises, and more.
Here's how ASE certification works: Prospective candidates register for and take one or more of ASE's 40-plus exams. The tests are grouped into specialties for automobile, medium/heavy truck, truck equipment, school bus, and collision repair technicians as well as engine machinists, alternate fuels technicians, parts specialists, collision damage estimators and auto service consultants.
Upon passing at least one exam and after providing proof of two years of relevant work experience, the test taker becomes ASE certified. Certification, however, is not for life. To remain certified, those with ASE credentials must be retested every five years.
The tests, which are conducted twice a year at over 700 locations around the country, are administered by ACT, known for its academic and occupational testing programs. The exams stress knowledge of job-related skills. They are no cinch to pass; approximately one out of three test takers fails.
Consumers benefit from ASE certification. It is a valuable yardstick by which to measure the knowledge and skills of individual technicians as well as the commitment to quality of the repair facility employing ASE-certified professionals.
ASE-certified professionals usually wear blue and white ASE insignia and carry credentials listing their exact area(s) of expertise (brakes, engine repair, etc.), while employers often display their technicians' credentials in the customer waiting area.
Consumers should look for facilities that display the ASE Blue Seal of Excellence© logo.
Great customer service, always making sure customers are satisfied. They take time to show and explain the repairs. Very down to earth family oriented. Definitely NOT your typical auto shop. Clean bathroom, and beautiful, nice option for snacks or drink and free fresh popcorn while you wait!
If I could give more than 5 stars I would. These guys are absolutely great!! They do not nickel and dime you, and they are very honest with their work and recommendations. Had some exhaust work done, and I thought it would take them 3-4 days, judging by how many cars were in the parking lot...nope...done the next day in the afternoon. I was very impressed...price was as quoted with no additional "surprises" in the repair...I found my forever repair place...Thanks to all at Thomson's!!!
I took my 2009 Jeep Wrangler into Thomson's, with a whole shopping list of things that went wrong with the vehicle. Shawn and his team worked tirelessly to make sure that my vehicle was fixed properly and quickly, to accommodate my timelines. The customer service was outstanding, and their knowledge behind their work is even better. I could not be more satisfied with the work they have done, and I would recommend them before any other shop around!
They're always very helpful and very knowledgeable. The prices are reasonable and they're very friendly. They also always explain exactly what's wrong with your car or what they have to do. I would recommend them to anyone.
Thomson's is amazing! Very, very trustworthy. Repairs are always done right, and always done in an excellent amount of time. The prices are always good, and they are ALWAYS willing to talk you through the repairs needed. I would highly recommend Thomson's for all your automotive repair!
These guys are GREAT!!!!! Even got my car back the next day, problem fixed!!! Very pleased!!!
They're honest and get the work done when they tell you it will be done. Toyota had issues and I was able to get car fixed at more reasonable price than dealership and get on road faster!!!!
My wife and I have heard a lot of positive remarks about Thomsons auto repair. I just took my Windstar in for a few repairs and I am pleased with the results. Their price is reasonable and the staff are very informative and friendly. We have further repairs to be done on our vehicles and you can bet we will be taking our vehicles to Thomsons for repairs in the future. I would recommend Thomsons Auto Repairs to everyone we know.