• PARTS PLUS    ASE Certified    4.9 Star Google Rating
  • 5215 KALAMAZOO AVE
    KENTWOOD, MI 49508
    616-281-5150
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  • 1850 28TH STREET SE
    GRAND RAPIDS, MI 49508
    616-452-0977
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RIGHT TO REPAIR

Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat Closed
  • Sun Closed

RIGHT TO REPAIR

Know your rights when it comes to vehicle repair and maintenance.


Did you know?
  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality auto parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Our aftermarket parts meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.


http://www.righttorepair.org/



  • HAVE QUESTIONS?
    Thomsons Auto Repair Inc.

What People Say About Us


  • -Bob H.

    Great prices and great people.


  • -Dana J.

    Great customer service, always making sure customers are satisfied. They take time to show and explain the repairs. Very down to earth family oriented. Definitely NOT your typical auto shop. Clean bathroom, and beautiful, nice option for snacks or drink and free fresh popcorn while you wait!


  • -Ryan L.

    If I could give more than 5 stars I would. These guys are absolutely great!! They do not nickel and dime you, and they are very honest with their work and recommendations. Had some exhaust work done, and I thought it would take them 3-4 days, judging by how many cars were in the parking lot...nope...done the next day in the afternoon. I was very impressed...price was as quoted with no additional "surprises" in the repair...I found my forever repair place...Thanks to all at Thomson's!!!


  • -Alexander W.

    I took my 2009 Jeep Wrangler into Thomson's, with a whole shopping list of things that went wrong with the vehicle. Shawn and his team worked tirelessly to make sure that my vehicle was fixed properly and quickly, to accommodate my timelines. The customer service was outstanding, and their knowledge behind their work is even better. I could not be more satisfied with the work they have done, and I would recommend them before any other shop around!


  • -Rob P.

    They're always very helpful and very knowledgeable. The prices are reasonable and they're very friendly. They also always explain exactly what's wrong with your car or what they have to do. I would recommend them to anyone.


  • -My Heavenly Home And Paper Crafting

    Thomson's is amazing! Very, very trustworthy. Repairs are always done right, and always done in an excellent amount of time. The prices are always good, and they are ALWAYS willing to talk you through the repairs needed. I would highly recommend Thomson's for all your automotive repair!


  • -Audra D.

    These guys are GREAT!!!!! Even got my car back the next day, problem fixed!!! Very pleased!!!


  • -Jill M.

    They're honest and get the work done when they tell you it will be done. Toyota had issues and I was able to get car fixed at more reasonable price than dealership and get on road faster!!!!


  • -Terry C.

    My wife and I have heard a lot of positive remarks about Thomsons auto repair. I just took my Windstar in for a few repairs and I am pleased with the results. Their price is reasonable and the staff are very informative and friendly. We have further repairs to be done on our vehicles and you can bet we will be taking our vehicles to Thomsons for repairs in the future. I would recommend Thomsons Auto Repairs to everyone we know.


  • -Bob H.

    Great prices and great people.

Call Us! 616-281-5150 - Kentwood OR (616) 452-0977 - Grand Rapids

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