• PARTS PLUS    ASE Certified    4.9 Star Google Rating
  • 5215 KALAMAZOO AVE
    KENTWOOD, MI 49508
    616-281-5150

  • 1850 28TH STREET SE
    GRAND RAPIDS, MI 49508
    616-452-0977

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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

At Thomsons Auto Repair Inc., we understand that sending your vehicle in for a checkup can be daunting. Your automobile is a major investment and you want to protect it with the best service for a fair price. That's exactly what you'll find at Thomsons Auto Repair Inc.. Our mechanics will walk you through every step of your vehicle's service in clear terms so that you understand what's going on at each step of the journey. AT Thomsons Auto Repair Inc., we won't begin work until you're completely familiar with the job at hand. Keeping you in the loop from the very beginning is just one of the ways we provide great customer service.


Communication

While fixing your car and getting you back on the road is our passion and number one priority, we understand that you have plenty of other things going on in your life. That's why Thomsons Auto Repair Inc. focuses on maintaining a high level of communication with you throughout the entire repair process. You need your car to live your life, and if something unforeseen comes up which will delay the repair, you need to know about it as quickly as possible so that you can make other plans. As soon as we know something, you'll know it too. That way we can keep you one step ahead of any curveballs that life, or car repairs may try to throw at you.


Extra Mile

At Thomsons Auto Repair Inc., we like to work with our customers, as well as for them! Keeping people happy and coming back across generations. We want your car repair experience to be as pleasant as it possibly can be, and since 2004, we've gotten extremely good at making that happen. Give us a try next time you need some repair work done and see the difference that high-level customer service can make!


To learn more about the services we offer for your vehicle, call us at 616-281-5150 or email us.


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    Thomsons Auto Repair Inc.

What People Say About Us


  • -Dana J.

    Great customer service, always making sure customers are satisfied. They take time to show and explain the repairs. Very down to earth family oriented. Definitely NOT your typical auto shop. Clean bathroom, and beautiful, nice option for snacks or drink and free fresh popcorn while you wait!


  • -Ryan L.

    If I could give more than 5 stars I would. These guys are absolutely great!! They do not nickel and dime you, and they are very honest with their work and recommendations. Had some exhaust work done, and I thought it would take them 3-4 days, judging by how many cars were in the parking lot...nope...done the next day in the afternoon. I was very impressed...price was as quoted with no additional "surprises" in the repair...I found my forever repair place...Thanks to all at Thomson's!!!


  • -Alexander W.

    I took my 2009 Jeep Wrangler into Thomson's, with a whole shopping list of things that went wrong with the vehicle. Shawn and his team worked tirelessly to make sure that my vehicle was fixed properly and quickly, to accommodate my timelines. The customer service was outstanding, and their knowledge behind their work is even better. I could not be more satisfied with the work they have done, and I would recommend them before any other shop around!


  • -Rob P.

    They're always very helpful and very knowledgeable. The prices are reasonable and they're very friendly. They also always explain exactly what's wrong with your car or what they have to do. I would recommend them to anyone.


  • -My Heavenly Home And Paper Crafting

    Thomson's is amazing! Very, very trustworthy. Repairs are always done right, and always done in an excellent amount of time. The prices are always good, and they are ALWAYS willing to talk you through the repairs needed. I would highly recommend Thomson's for all your automotive repair!


  • -Audra D.

    These guys are GREAT!!!!! Even got my car back the next day, problem fixed!!! Very pleased!!!


  • -Jill M.

    They're honest and get the work done when they tell you it will be done. Toyota had issues and I was able to get car fixed at more reasonable price than dealership and get on road faster!!!!


  • -Terry C.

    My wife and I have heard a lot of positive remarks about Thomsons auto repair. I just took my Windstar in for a few repairs and I am pleased with the results. Their price is reasonable and the staff are very informative and friendly. We have further repairs to be done on our vehicles and you can bet we will be taking our vehicles to Thomsons for repairs in the future. I would recommend Thomsons Auto Repairs to everyone we know.

Call Us! 616-281-5150 - Kentwood OR (616) 452-0977 - Grand Rapids

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